DFDS were looking for a digital solution to improve the findability of information for their different audiences, and provide a more engaging customer experience.

project services
  • dotcom
  • creative concepting
  • interaction design + build
  • experience framework
  • foundation documentation
insight

we start with you

Dedication to customer service is what makes DFDS great. By surfacing and amplifying the company’s values we aimed to reinforce their high standards and engage both potential and existing customers.

idea

the dfds way

The concept was to integrate the existing DFDS.com with its separate Logistics and Shipping sites, applying a more logical information architecture to give customers easier access to meaningful content.

We also introduced a common visual and verbal language that aimed to emphasise the relevant qualities of each business unit. And allowed for the integration of customer-friendly booking tools that could be accessed easily from any device.

a common visual and verbal language

To ensure governance and consistency across DFDS’s digital repertoire we developed a suite of foundation documentation. These guidelines cover everything from IA, UX, SEO and analytics, to design language, copy and the integration of external applications.

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